Frequently Asked Questions
Q.Should I mow my lawn?
A.No, please don’t mow your lawn the day of or the day before the delivery date. Fresh grass clippings create a mess inside the bounce house and also make it more slippery for the kids.
Q.How long is my rental for?
A.Rental period is for the whole day. We can setup and tear down whenever is convenient for you. Our earliest setup time is 8 AM and our latest tear dwon time is 8 PM.
Q.Do you deliver or can I pick it up?
A.Delivery is available, see delivery page for details on cost. Pick up is available in Midland, however, you are responsible for lost or damaged equipment during transportation. Bouncer is still required to be returned before end of the day on the day it is picked up.
Q.What does the delivery cost include?
A.The delivery cost includes setup and tear-down. The only thing we require from you is on the water units, drain them when the party is over. That way upon pickup they are dry.
Q.Will you still deliver in the rain or severe weather?
A.We reserve the right to not deliver if it is raining or high winds. Arrangements will be made prior to delivery in the event of severe weather. We will not deliver in rain or high winds as your child’s safety in our highest priority. By not delivering in rain or high winds, this also reduces the chance of mold and mildew and other unforeseen damage, allowing our equipment to last longer. Anything paid prior to a weather cancellation is 100% refundable or a new date can be selected prior to our delivery.
Q.Are you insured?
A.Yes, we are fully insured in the event of injury due to our gross negligence or equipment failure. However, this statement no way implies legal responsibility. Please read your rental agreement carefully to fully understand your responsibility. We also have an option to add you to our insurance for $25.
Q.Do you provide supervision for parties?
A.Yes, with a fee. We do charge $50/hr with a minimum of 3 hours for supervision.
Q.What are the number of kids and weight limits?
A.Each bouncer is different. Please check the bouncer detail pages for more information on each bouncer.
Q.What are the rules of use for each bouncer?
A.Adult supervision is required at all times.
No shoes, eyeglasses, food, gum, candy, drinks, or party confetti.
No climbing on the walls or netting or pulling down/hanging from the inside pillars.
No flipping, somersaults, wrestling, or fighting.
No pets or sharp objects, including sticks
No smoking on or around.
No SILLY STRING! (We have the right to enforce up to a $1000.00 cleaning fee)
Allow only the same size kids to bounce at a time.
No shoes, eyeglasses, food, gum, candy, drinks, or party confetti.
No climbing on the walls or netting or pulling down/hanging from the inside pillars.
No flipping, somersaults, wrestling, or fighting.
No pets or sharp objects, including sticks
No smoking on or around.
No SILLY STRING! (We have the right to enforce up to a $1000.00 cleaning fee)
Allow only the same size kids to bounce at a time.
Q.When should I reserve a bounce house?
A.Rentals are reserved on first come, first serve basis. Our bounces normally booked out 1-2 months in advance. However, we do accept same day setup calls, pending bounce house availability. If you have a specific date in mind please call 2-3 months in advance to ensure the unit you want it is available.
Q.How do I reserve a bounce house?
A.Simple, call us at 989-600-5703 or email us at HighCountryJumpers@gmail.com. You can also reserve your space through out online booking system.
Q.Is there a deposit required?
A.Tents and orders over $1000 do require. Inflatables, Tables & Chairs do not require a deposit unless the order is over $1000. Balance can be paid at any time by credit card or cash/check upon delivery.
Q.How do I pay?
A.We accept cash, check, and most major credit cards. If paying by card, payment can be made through the email invoice or over the phone. We do reserve the right to charge a 3.5% convenience fee for all credit card payments.
Q.How do I cancel my reservation?
A.Reservations can be canceled or rescheduled through the calendar invite our booking software automatically sends out. Cancellations can be process at any time without a cancellation fee, however, cancellations within 48 hours of rental date will be charged a $25 cancellation fee. If cancellation is due to severe weather, and a new date is not reserved, payment is 100% refundable as long as cancellation is made prior to our delivery.
Q.What type of power is required?
A.The blowers do run off a standard 110V outlet. In the event that multiple units are rented and multiple blowers are required, each blower should be setup on different circuits. Extension cords will be provided at delivery and are part of the setup.
Q.How much room do I need and what type of surface is required?
A.Each bouncer is of different size. To determine area size, please look at the description pages for exact size of the bouncer you are interested in and allow 5-10 feet spacing on all sides. To insure the safety of the kids, the surface does need to be at or near 0 degree incline. Surface area also needs to be clear of any objects and debris including in-ground sprinkler heads.
Q.Can I rent a bouncer at a park?
A.Absolutely! However, keep in mind that some parks will require a permit to place a bouncer and not all parks have power hookup. Permit fee is the responsibility of the renter and not of HighCountry Jumpers. Please contact the local Parks and Rec office before contacting us for rentals.
Q.How safe are bouncers?
A.Bouncers are like a vinyl covered cloud. They do have a lot of give when jumping and falling. For the most part no injuries will occur, however, an injury could result from improper use and occurred body positioning upon landing. Injury can also happen if there are too many children on the bouncer at once or if there is a large size difference between the children (adults and children at the same time). To circumvent injuries, adult supervision is required at all times.